Policies (General)

Policies of Nursing Essentially


Confidentiality Agreement

Nursing Essentially commits to respect the privacy of their clients, preserve the confidentiality of information acquired in the course of their work, will treat personal information obtained in a professional capacity as confidential and will not use confidential information or their position of power to advantage themselves in any way.

The ethical management of information involves respecting people’s privacy and confidentiality without compromising health or safety. This applies to all types of data, including clinical and research data, irrespective of the medium in which the information occurs or is stored. Personal information may only be shared with the consent of the individual or with lawful authorisation.

Nursing Essentially respects each person’s wishes about with whom information may be shared and preserve each person’s privacy to the extent this does not significantly compromise or disadvantage the health or safety of the person or others. Nursing Essentially complies with mandated reporting requirements and conforms to relevant privacy and other legislation.

At Nursing Essentially, we require clients who engage our services to sign a Confidentiality Agreement. This contract ensuures that all information disclosed during sessions is held with the strictest of confidence (with the exception o f legislative obligations required of Registered Nurses). This Agreement is available here, and will be emailed to you prior to commencing any session with Nursing Essentially. This agreement must be signed and Nursing Essentially will not provide any services to any client should this agreement not be signed, or, if the agreement is breached. This contract can be downloaded and submitted electronically here:


Mandated Reporting

Nursing Essentially complies with mandated reporting requirements and conforms with relevant privacy requirements (see Privacy Policy) and other legislation.


Location

Most consultations are held via Skype, email or telephone. Limited appointments are conducted in the Nursing Essentially office (South Australia).


Scope of Practice

Nursing Essentially operates under the Nursing and Midwifery Board of Australia Practice Standards and Scope of Practice and the International Council of Nurses Code of Ethics.

International Council of Nurses 2012, The ICN Code of Ethics for Nurses, International Council of Nurses, Geneva.
Nursing & Midwifery Board of Australia 2016, Registered Nurse Standards for Practice, Nursing & Midwifery Board of Australia, Melbourne.
Nursing & Midwifery Board of Australia 2013, Scope of Practice for Registered Nurses and Midwives, Nursing & Midwifery Board, Melbourne.

Ethical Standards

Nursing Essentially commits to:

  • recognise and respect diversity among people, opposing discrimination and oppressive behaviour;
  • practices culturally safe care;
  • respect the essential dignity, humanity and worth of all people and promotes this standard in her work;
  • practice in a holistic manner;
  • value respect and kindness for self and others;
  • value informed decision-making, promote autonomy and encourage clients to make responsible decisions on their own behalf;
  • value a socially, economically and ecologically sustainable environment promoting health and wellbeing;
  • consider the social context of their clients and their connections to others;
  • protect the rights of her client/s including the right to informed consent;
  • take all reasonable steps to avoid harm to their clients as a result of the counselling process;
  • maintain her professional competency throughout her professional career;
  • abide by the Nursing and Midwifery Board codes of professional practice and all other associated codes, standards and guidelines.

Professional Standards

Nursing Essentially commits to:

  • establish and maintain the boundaries in their professional relationships with person, and where necessary communicate these to that person;
  • is aware of and has the ability to validate the therapeutic purpose of her actions; and takes into consideration the person’s preferences and responses to those actions;
  • is aware of the potential for personal discomfort for both the person receiving care and themselves when care involves touching, holding, other personal contact or invasion of personal space; and responds appropriately;
  • acknowledge when faced with situations which extend the boundary of their competence, seek supervision and consider referral to other professionals;
  • where dual relationships in therapeutic situations is unavoidable, Nursing Essentially must be aware of the potential for harm and take all steps to minimise the risks;
  • recognise variables such as the setting, community influences, the needs of the person and the nature of care or therapy they require affect the delineation of boundaries and respond accordingly;
  • understand the complexities if personal relationships develop once professional relationships end as the person may need additional care and services; making it difficult to determine when the professional relationship is truly terminated;
  • examine any boundary crossing, and be aware of the potential implications, avoiding repeated crossings;
  • carefully consider their motives for disclosing personal information. Self-disclosure is limited to revealing information that has therapeutic or care value and only occurs within an established therapeutic or care relationship;
  • the priority for Nursing Essentially is planning sessions around meeting the therapeutic and care needs of persons entrusted to their care;
  • reflect on the Counsellor’s own needs, behaviours, values and attitudes and beliefs and is conscious of their potential impact in therapeutic and professional relationships with people her their care;
  • be aware of the inherent power imbalance in therapeutic and care relationships, knowing that coercing a person’s compliance may be an abuse of power;
  • Gifts, services & financial relations: Nursing Essentially recognises that involvement in financial transactions (other than in a contract for the provision of services) and the receipt of anything other than ‘token gifts’ within professional relationships with persons in their care is likely to compromise the professional relationship.

Proof Reading, Editing Plagiarism

Please See Proof Reading and Editing Guidelines.


Ethical Considerations of Animals

Dr. Geller is the Director of Canine Essentials. Canine Essentials has robust policies related to the ethical treatment of canines in their care and these policies can be found on their website: http://www.canineessentials.com.au/company/policies/

Of importance is “Zoonoses” that are infections that can be passed from dogs to humans. Canine Essentials Work Health and Safety policy is as follows: Operators should assume that all dogs are capable of carrying germs potentially harmful to humans and should take appropriate precautions to prevent the spread of disease, including:

Dog wellbeing

  • Provide only healthy dogs for public display or contact:
    • establish a close association with a veterinarian to ensure dogs are clinically healthy;
    • maintain a comprehensive parasite control program with the veterinarian;
    • exclude dogs which are unwell, for example with skin sores and diarrhoea;
    • vaccinate or screen dogs when appropriate (as per veterinary advice);
  • Maintain dogs in an environment appropriate to maintaining their health, welfare and biosecurity.
  • Do not use dogs with unsuitable temperaments as contact dogs.
  • Alleviate any stress, over handling and overcrowding of dogs to reduce possibility of disease.
  • The operator must take appropriate measures to manage any associated risk where contact between dogs and visitors are promoted, or where visitors are allowed unsupervised access to dogs. For example, in order to minimise the risk of visitors or staff being bitten, scratched or otherwise injured by the dogs, exhibitors should:
    • monitor dog behaviour during the exhibit;
    • remove any dogs that exhibit signs of irritability or aggression;
    • not exhibit dogs that may have increased potential for aggressive behaviour associated with mating/breeding.
  • Provide adequate barriers and signage to prevent visitors from touching dogs that are not available for touching or that should not be touched.

More recently, Flea-borne spotted fever (FBSF) has recently emerged in Australia. In humans, signs of FBSF are non-specific and range from flu-like illness to severe multi-systemic disease. All of Canine Essentials’ dogs are rigorously inspected for fleas and are treated with a monthly flea and tick preventative medication.


Prices

Nursing Essentially reserves the right to change prices without notice. We will however, honour all packages purchased prior to price change and not require payment of additional monies. If sessions have been purchased in advance, we will honour those sessions at the price quoted. Nursing Essentially will honour any and all written quotes despite changes in price within a reasonable period being 6 months.

Services purchased at a special price will be honoured until the expiry date – which will be strictly identified when purchasing the services at the discounted price.

All prices referred to are in Australian Dollars only.

Nursing Essentially does not currently charge G.S.T for services.

Prices are NOT NEGOTIABLE.


Proof of Transaction and Itemised Bills

Nursing Essentially complies with ACCC standards in relation to itemisation of accounts and providing the client with proof of their transaction with Nursing Essentials.

Nursing Essentially must provide proof of transaction to consumers for goods or services valued at $75 or more. A GST tax invoice is sufficient proof of transaction. ‘Proof of transaction’ for supply of goods or services to a consumer is a document that states the: supplier of the goods or services, Nursing Essentially ABN, date of the supply goods or services supplied to the consumer, and price of the goods or services. Nursing Essentially must give proof of transaction when a consumer: buys goods or services worth $75 or more (excluding GST), as soon as possible after the transaction, or, asks for proof of transaction for goods and services costing less than $75, within seven days.

Consumers may request an itemised bill. A consumer can ask Nursing Essentially for an itemised bill that shows:

  • How the price was calculated, the number of labour hours and the hourly rate (if relevant), and a list of the materials used and the amount charged for them (if relevant).
  • This request must be made within 30 days of whichever happens later:
    • The services are supplied, or the consumer receives a bill or account from Nursing Essentially for the supply of the services.
    • Nursing Essentially must give the consumer the itemised bill, without charge, within seven days of the request. It must be expressed in plain language, legible and clear.

Refunds and Remedies – Services

Nursing Essentially has specific terms and conditions related to refunds. We allow 3 business days from date of purchase and prior to the starting date when granting a refund for cancellations. Once lessons have commenced, all fees shall be due and payable.

There will be no refund for clients who do not show up for tutoring sessions without prior notice and any monies paid to date will be forfeited. Uncompleted sessions cannot be transferred to other future Nursing Essentially services without authorisation by the Director of Nursing Essentially. Nursing Essentially will consider it a completed lesson if clients arrive later than 15 minutes after starting time and will be charged accordingly.

Nursing Essentially also complies with ACCC requirements. Nursing Essentially is not required to provide a refund if you change your mind about the services you asked for. But you can choose to cancel your contract, and receive a refund for unconsumed services, if the service has a major problem. This is when the service:

  • has a problem that would have stopped someone from purchasing the service if they had known about it;
  • is substantially unfit for its common purpose, and can’t be easily fixed within a reasonable time;
  • does not meet the specific purpose you asked for and cannot be easily rectified within a reasonable time; or,
  • creates an unsafe situation.

If you choose to continue with the contract, you can ask us to compensate you for any difference in the value of the services we provided and what you paid.

If the problem is not major, we will fix it within a reasonable time. If it is not fixed within this time, you can choose to have someone else fix the problem and recover all reasonable costs from us. If the problem cannot be fixed, we view it as a major problem.

Please keep proof of your agreement—e.g. your invoice or quote.


Payment

Nursing Essentially has specific terms and conditions related to payments. As such the client is advised that:

  • Full payment for all services (including packages) must be according to the terms agreed upon in the Services Contract.
  • Payment plans for services are offered under special circumstances with prior negotiation with the Director of Nursing Essentially.
  • Pre-set payment dates and amounts will be determined prior to the first session.
  • Payment methods are either by Direct Deposit, PayPal, EFTPOS, Master Card, Visa Card, American Express or Cash.
  • A receipt will be provided upon payment.

Cancellation

Nursing Essentially has specific terms and conditions related to cancellations. Cancellations will be automatically charged if Nursing Essentially is not notified within a reasonable period of time – being 24 hours’ notice. It is recommended that the session be rescheduled within the same week (subject to availability). If tutors are not available, Nursing Essentially highly recommend that the original scheduled session times be adhered to.

Exceptions to this will be when the student is unwell.

Nursing Essentially, reserves the right to cancel or reschedule any sessions or course. Clients will be notified via telephone or email. Please check your messages prior to commencement of session.

Nursing Essentially reserve the right to terminate sessions and refund monies owing if we believe the circumstances are not going to be beneficial to either the client or Nursing Essentially.


Privacy

Please see Privacy Policy.


 

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Related Acts, Policies and Documents

o  ICN Code of Ethics for Nurses.

o  Registered Nurse Standards for Practice.

o  Scope of Practice for Registered Nurses & Midwives.

o  A nurses guide to professional boundaries.

o  National Law: Section 39 – Mandated Reporting.

Children and Young People Act 2008 (ACT), Children and Young Persons (Care and Protection) Act 1998 (NSW), Care and Protection of Children Act 2007 (NT), Child Protection Act 1999 (Qld), Children’s Protection Act 1993 (SA), Children, Young Persons and their Families Act 1997 (Tas.), Children, Youth and Families Act 2005 (Vic.).

o  Disability Discrimination Act (1992).

o  Equal Opportunity Act (1984).

o  Australian Competition and Consumer Commission.

o  Competition and Consumer Act (2010).

o  Work Health and Safety Act (2011).

Policies (Canine Essentials Pty. Ltd.).

o  Nursing Essentially Privacy Policy.

Policy Custodian Dr. Geller
Responsible Officer Dr. Geller
Endorsed By Dr. Geller
Reviewed By Mr. Jolly

Date

Version

Approved By
23rd June 2017

1

Dr. Geller
15th July 2017

2

Dr. Geller
1st August 2017

3

Dr. Geller
18th September 2017

4

Dr. Geller
1st October 2017

5

Dr. Geller
22nd October 2017

6

Dr. Geller
12th November 2017

7

Dr. Geller
15th February 2018

8

Dr. Geller
1st January 2018

9

Dr. Geller
3rd April 2018

10

Dr. Geller